COVID-19 NOTICE
[STANDARD SHIPPING] We understand some may worry about products shipping from our factory in China. We want to assure you our overseas staff is subject to THOROUGH screening before entering our facility. Additionally, Center for Disease Control [https://www.cdc.gov/coronavirus/2019-ncov/faq.html] finds that COVID-19 has little to no survivability outside of human hosts for extended length of time. It spreads primarily from human to human contact, so you're safe.
SHIPPING DELAYS: We have noticed that USPS, Canada Post, Royal Mail, and Australia Post are experiencing delays in scanning and processing on some shipments at this time due to working with reduced staff in accordance with social distancing guidelines. This is beyond control. Please note that delays might occur with your order so we recommend waiting patiently.
If tracking does not update after 30 days please contact our support staff support@magneticsimplicity.com We're doing our best to look into the matter.
We want to continue serving you and have not given up on bringing people some happiness. We look forward to putting this mess behind us and returning to full normal operations.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-20 Business days
Canada, Europe10-20 Business days
Australia, New Zealand10-30 Business days
Mexico, Central America, South America15-30 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at support@magneticsimplicity.com
